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Privacy Policy

This is the Website Privacy Policy of Family Link (Western Bay of Plenty Mental Health Trust). In this policy ‘we’, ‘our, or ‘us’ refers to Family Link.

The Privacy Policy aims to inform you about how we collect and handle any information that we collect from you, or that you provide to us. It covers both information that could identify you (‘personal information’) and information that could not.

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of this website are quite rightly concerned to know that their data will not be used for a purpose unintended by them and will not accidently fall into the hands of a third party. Our policy complies with New Zealand law and the laws of all jurisdictions of which we are aware. If you think this policy falls short of your expectations or that we are failing to abide by our policy, please do tell us.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected on our website. Here is a list of information we collect from you, either through our website or because you give it to us in some other way, and it is necessary to collect it.

1. Business and personal information.

This includes basic identification and contact information, such as your name and contact details and information you have given us as our client. We undertake to preserve the confidentiality of the information and the terms of our relationship. It is not for any other purpose. We expect you to reciprocate this policy.


This information is used

  1. to provide you with the services you request

  2. for verifying your identity for security purposes


We keep information which forms part of our business record for a minimum of seven years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.

2. Your Domain Name and Email address

This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your email address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.


This information is used:

  1. to correspond with you or deal with you as you expect.

  2. in a collective way not referable to any individual, for the purpose of quality control and improvement of our website.

  3. to send you news about the services to which you have signed up.

  4. to tell you about our services.


3. Complaints 

When we receive a complaint, we address the complaint in accordance with our complaints policy. A copy of which will be provided on request.

4. Disclosure to government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

5. Compliance with the law

This privacy policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business.

6. Review or update personally identifiable information

At any time, you may review or update the personally identifiable information that we hold about you by contacting us. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

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